Frequently asked.

01

Renting

• How does renting work?

  Pick the piece you love, choose your dates, and we deliver to your postcode. The rental window is yours - care-free. Drop the piece at the carrier on your last day and we handle the rest.

• What's the minimum rental?

  Three days, to allow one day for arrival and one day for return. You're welcome to rent for longer.

• Is cleaning included?

  Yes, and you pay for it. The lender sets a cleaning charge and it is its own line at checkout, on top of the daily rate. It goes to the lender in full - VeeRent takes no fee on it. Never clean a piece yourself.

• What happens if I damage a piece?

  A refundable security deposit is taken at checkout. Minor wear is expected and covered. Significant damage may be deducted from the deposit; we'll always discuss with you first.

02

Lending

• How do I become a lender?

  Sign in, head to List from your wardrobe, and add your first piece. You set the daily rate, the dates you're available, and the pieces stay yours - we just connect them with renters.

• How much can I earn?

  You keep 87.5% of every rental. The other 12.5% covers the platform - insurance, payments, support, and matching you with renters.

• Are my pieces protected?

  Yes. Every rental is covered by a refundable security deposit and VeeRent's care policy. Damage claims are reviewed case by case.

03

Delivery & returns

• Where do you deliver?

  Across the United Kingdom. European delivery is on the roadmap.

• How do I return a piece?

  Pop it back into the original packaging and drop it at any participating carrier on your last rental day. A pre-paid label is included with every delivery.