Help.

01

Quick answers

• Where's my order?

  Every order has a tracking link in Account → Orders. If your delivery is delayed beyond the expected window, contact support@veerent.com and we'll chase it for you.

• How do I change my dates?

  Rental dates can be amended up to 48 hours before the rental starts, subject to lender availability. Open the order in Account → Orders and use Adjust dates.

• I want to cancel my order.

  Cancel before we book the courier - two hours after you order - and the rental is refunded in full. After that there is no cash refund on the rental; half of it becomes VeeRent credit instead. Your deposit comes back in full either way. Email support@veerent.com to start a cancellation.

02

For lenders

• When do I get paid?

  Earnings are paid out to your linked Stripe account 5 working days after a successful return. You can review pending and paid earnings in Account → My listings.

• How do I pause a listing?

  Open My listings, find the piece, and toggle it to Paused. Paused pieces stay on your profile but can't be rented.

03

Reach a human